Chelsea & Westminster NHS Trust Case Study

Posters used during awareness campaign

They wanted
Chelsea and Westminster NHS Trust wanted to improve the way they meet the demands of Statutory and Mandatory Training. This is a complex programme of risk training at different levels for different staff. They needed to make training as accessible as possible both from home and at work, with one user name and login to remember. They also wanted to reduce the administration costs of manually entering completed e-Learning into the Oracle Learning Management (OLM) system. The Learning & Development (L&D) team sought support to implement the National Learning Management System to meet these requirements.

We thought
After discussing the requirements with the L&D team we identified an opportunity to achieve many additional benefits from the project during the implementation. Once live, Chelsea & Westminster would be able to access a wider programme of both mandatory and non-mandated training through the NLMS and have live records of training uptake with no administrative time lag.

We delivered
Working in close collaboration with multiple departments (L&D, Clinical, IT, HR, and Workforce) we developed a communication plan with a new brand; 'Learn Online', piloting with 100 learners, then rolling out to all 3,500 staff.

Additional potential benefits of the project included drafting of an e-Learning strategy, working to meet NHS Litigation Authority (NHSLA) requirements, review of the quality assurance and monitoring processes, reduced administration inputting time, reduced cost of multiple Learning management systems and access to over 250 free e-Learning courses. Next steps are to monitor and work towards increased completion and uptake of e-Learning for statutory and mandatory training.